Welcome to Triode! Please read our Frequently Asked Questions page Tubes & Tube Amplifier Parts.. questions@triodestore.com Tech Support/Customer Service Phone Hours 10AM to 5PM CT, on Monday, Tuesday, Thursday, & Friday. Or email us at questions@triodestore.com Orders usually ship out within 1-2 business days. Export orders for USPS International Priority Mail will usually be processed and shipped within 1-2 business days of receiving your order. USPS International First Class mail is not recommended but is still offered. Since USPS International First Class mail does not have insurance or tracking available you will assume all risk and we will not replace or refund any orders shipped via this method. Any questions about shipping problems on checkout or shipping in general can be directed to: questions@triodestore.com We do not share customer information with other merchants, telemarketers, spammers, junk mailers, etc. We despise telemarketers and spammers at least as much as you do!